**Updated Review: Fantastic Customer Support Turned Things Around**I initially purchased the **vORSDA 2-in-1 Interactive Toy** with high hopes for my indoor cat, but my first experience was disappointing. The toy wasn’t working as expected—the ball’s movement was inconsistent, the ambush mouse feature stopped functioning after just a few uses, and the feathers didn’t hold up well during play. I was frustrated because it seemed like a great concept but lacked the quality to back it up.Thankfully, I reached out to vORSDA’s customer service, and they completely turned things around. Their team responded quickly and genuinely listened to my concerns. They sent me a replacement unit right away, and the difference was night and day. The new toy works perfectly! The ball moves unpredictably, the ambush mouse feature is reliable and keeps my cat entertained for hours, and the feather attachments are much more durable.The **dual power supply** and **auto on/off timer** features are as convenient as I originally hoped, and I appreciate having the flexibility to use it with batteries or plugged in. My cat is now more active and happy, and it’s great to have a reliable toy that keeps her engaged while I’m busy.While my initial experience wasn’t ideal, the excellent customer support completely changed my perception. vORSDA really stands behind their product, and I couldn’t be happier with the replacement. If you’re considering this toy, rest assured that the company will make things right if you encounter any issues. It’s now a must-have for any cat owner!